Webinar: Delivering GBV case management via phone-based hotlines

The GBV AOR Community of Practice is happy to announce a webinar with UNICEF and the GBVIMS Steering Committee to introduce a training package for GBV case management organisations on delivering phone-based GBV case management and hotlines. 

Join us for a webinar launching this new resource on Wednesday 26 April. 
Time: 08:00 Bogota/ 09:00 New York / 14:00 London- Yaoude - Abuja/ 15:00 Geneva-Juba/ 16:00 Amman - Athens - Baghdad - Addis- Nairobi/ 19:00 Dhaka/ 19:30 Yangon

The training package,  developed by UNICEF in collaboration with the GBV AoR Helpdesk, Trocaire and NCA, is based on the 2021 COVID-19 Guidance on Remote GBV Services Focusing on Phone-based Case Management and Hotlines. The training package, though prompted by the COVID-19 pandemic, targets remote service provision at large. It is relevant to service providers with prior case management experience working remotely due to movement or technological constraints that limit survivor access to face-to-face GBV services. The training package is comprised of five modules including PowerPoint presentations, case studies based on field experience in delivering remote GBV CM, exercises, and handouts.

The modules cover the following topics:

1. A review of GBV core concepts and the GBV case management steps;
2. Introduction to and considerations for remote GBV service provision;
3. Phone-based GBV case management, including a sub-module on safety planning over the phone;
4. Hotlines, including two sub-modules on Challenging calls and Suicidal callers;
5. Considerations for Supervisors covering supervision, staff care and documentation.

The webinar will be recorded and will be in English only.
Date: Wednesday 26. April
Time: 08:00 Bogota/ 09:00 New York / 14:00 London- Yaoude - Abuja/ 15:00 Geneva-Juba/ 16:00 Amman - Athens - Baghdad - Addis- Nairobi/ 19:00 Dhaka/ 19:30 Yangon